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Why Governance is so important when it comes to Patient safety?

Governance is an activity which appears dry, dull and perhaps for some; boring! This estimation extends to clinical and information governance, but these activities could be looked from an alternate angle.

In short, this means doing the right thing, at the right time, by the right person—the application of the best evidence to a patient’s problem, in the way that each patient wishes. This is to be completed by an appropriately trained individual or team. But that’s not all—that individual or team must work within an organisation that is accountable for the actions and values of its staff, minimises risks, acts with the law, follows professional regulator standards and learns from good practice, and even more importantly, its mistakes. (derived from BMJ 2005;330:s254).

The key test is, are we putting patients and users first and foremost?

The ongoing COVID-19 pandemic has demonstrated new challenges to healthcare staff and care workers daily and how speed of communication can quite literally save lives. Clinical quality (clinical effectiveness, clinical safety and patient satisfaction) and information governance with sound legal and ethical data practice with new digital technologies in which the patient can participate as an active partner are key to success both now and in the future. Induction Healthcare Group are proud to contribute to the noble and systemic effort to meet the COVID 19 challenge.

We all know that the successful implementation of a new digital program is never an easy task. We are learned that taking a systematic approach is proven to be the best way we could achieve positive results for our users, costumers and organisations that continue to improve over time. Our clinical service providers, public health providers and public health provider colleagues expect us to have a sound responsive process in place to support them and their patients or users.

We are very proud to employ an Executive level Clinical, Information & Security Group (CISG) which includes Professor Martin Severs, former Chief Medical Officer of NHS Digital, formerly HSCIC from 2014 to 2019. Our CISG Team, monitor and moderate the clinical safety risk associated with every Induction service we develop and make available to our users. It is imperative for us as a company that everyone involved are acquainted with the process of how information will be created, stored, used and disposed of accordingly.


Out internal CSIG team mitigates and upturns a number of responsibilities that impact the running of our services. These responsibilities include:

  1. 1. Put patients first and foremost and support organizational aims to create innovative services to improve patient and user contributions to their care
  2. 2. Help registered Providers improve the quality of clinical service and all patient experiences
  3. 3. Maintain the confidentiality, privacy and security of patients’ special category data and confidential data
  4. 4. Adhere to standards in particular safety standards like DCB 0129
  5. 5. Reduce risk of compliance failures and regulatory penalties
  6. 6. Increase operational efficiency of our clients

The ultimate aim of these practices is to improve of patient health, and thus patient outcomes. There isn’t a more important motive. This governance activity is not a project, it is an ongoing, continuous and repeated practice with every service we provide to our community. This not a responsibility we take lightly.


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