Induction Switch supporting staff during COVID-19
The Covid-19 pandemic has resulted in the rapid adoption of digital technology and changed in the way in which healthcare professional’s intake information within the NHS and beyond. These changes have happened at an incredibly rapid pace and Healthcare professionals have had to drastically respond in order to provide adequate care to all patients.
In just a short number of months, the pandemic has brought about years of innovation and change in the way in which information can be made available. Induction Switch, with over 185,000 clinicians users within the UK has taken a number steps and made a number of changes to the platform in order to help with exposure to the right and up to date guidance within a hospital or healthcare organisation, to fast-track various functionality to help with the streamlining of care.
“Induction Healthcare products are an essential part of our immediate COVID-19 recovery plans and also our digital transformation strategy.” Glenn Winteringham, Group Chief Digital Officer at Royal Free London NHS Foundation Trust
Readily available guidance:
Through Induction Switch, we were able to instantly provide all users, no matter what healthcare organisation they worked in, with the official, trustworthy and timely information about COVID-19.
All up to date COVID-19 guidance was uploaded to the app automatically and made available to any user free of charge who wished to view or download on their mobile device or desktop. This immediate and reliable information meant that staff were able to make informed decisions and help them to navigate through the current unfamiliar and quickly evolving work environment in hospitals, as well as communicate securely with their colleagues.
In these times of uncertainty and ever-evolving guidance, several organisations used Induction Switch for broadcast messaging to communicate and publish the latest safety advice, alerts, hyperlinks and notices within their organisation to all of their staff instantly, including pager-style alerts to colleagues that require an immediate notification.
This was done both on a department and hospital wide level. Induction Feeds appealed to many as a particularly powerful tool for information distribution and communication when frequent checking of emails was not an option. Published posts ranged from sending broadcast messages to help direct staff to external resources, video tutorials on how to correctly apply your PPE, staff handover briefings, Rota schedules or updates and staff testing/vaccination information etc. This allowed for a clear message of coherence during such an unsettling time.
Reduced Switchboard dependency:
Our repository for bleeps, extensions and emails enabled staff to update the directory with new and necessary contact information relating to COVID-19. Users could search, call or return a bleep directly through the app, removing the need to wait for an available phone or contact switchboard which proved hugely efficient in time critical situations like this.
With this, the dependency on switchboard is lessened drastically and the time spent waiting for an available ward phone can be put towards patient care.
Since the beginning of the pandemic:
Number of calls made through Induction Switch: 3.16 million calls made
Number of directory searches on Induction Switch: 13.88 million searches
Number of Covid-19 guideline views: 162.02K views
“The app makes it so easy for us to share documents with staff. Even being able to set up sub folders helps staff to navigate their way through the many folders! The alert/feed function is a great way for me to let everyone know when new documents have been uploaded. I have also been sharing the website link for the app – there is so much for them to read, so being able to use different platforms to read is a big help.”Angie Singer, Training Coordinator at Nightingale London
In response to the COVID-19 pandemic in the UK, six critical care temporary hospitals were set up. The first of these hospitals to open was the NHS Nightingale Hospital London, where Induction Switch was selected as the collaboration and communication tool for the hospital and is currently being used for secure communications, guideline access, and training for clinicians redeployed to the new hospital.
With hundreds of documents uploaded and organized into 40 sub folders, staff within the Nightingale are able to quickly and easily access information on their own device at any time during their shift, saving time and streamlining delivery of care.
Number of staff within Nightingale London: 480 healthcare professionals
Number of documents added to the Nightingale TeamSpace: over 350 documents