Royal Free Hospital building

NHS Royal Free selects Induction to deliver new patient portal

Induction Health has announced its contract with the Royal Free London NHS Foundation Trust (“RFL”). Induction Zesty, a leading provider of patient portals to NHS Hospitals, has delivered the My RFL Care patient portal as the first phase of an ambitious roadmap for RFL’s digital patient services in the next two years.


The My RFL Care portal launched in August 2020 and has had significant traction with over 50,000 patients registering and using the service in the first few months. 250,000 patients are expected to adopt the service in the first year.


The RFL combines globally recognised clinical expertise with local and friendly hospital care to represent the best of the NHS. The trust is a world-leader in a range of specialist services, including infectious diseases, immunology, kidney and liver transplantation, cancer care, plastic surgery and vascular surgery. The trust also runs internationally recognised clinical research programmes and is a leading teaching hospital.


Induction Zesty are committed to transforming clinical pathways in acute hospitals by putting the right technology in the hands of the patient. This patient-centric, technology-driven vision delivers superior patient outcomes while reducing whole-system costs for hospitals. It alleviates the strain on hospital resources and embeds a long-term foundation for future improvements.



Induction Joint CEO and Zesty founder, James Balmain, said:

“Partnering with Royal Free London, one of the largest and most respected hospitals in the UK, is an important milestone for Induction Zesty. In just a few months, tens of thousands of patients have successfully registered and used the platform. We look forward to supporting the Royal Free London in delivering further enhanced functionality for their patient portal over the coming months.”


RFL Group Chief Digital Officer, Glenn Winteringham, said: 

“The Induction Zesty team have done an outstanding job of delivering the first phase of our digital programme in just eight weeks which gives me a lot of confidence I have the right digital partner to deliver our ambitious roadmap in the future. The early results are very impressive with a high adoption rate among our patients. I am excited by the potential this innovation has to make a real difference to our patients as we address the overhang from the COVID-19 pandemic.”


About Royal Free London NHS Foundation Trust

The Royal Free began as a pioneering organisation and continues to play a leading role in the care of its patients. The Royal Free’s mission is to provide world class expertise and local care.  Established in 1828 by William Marsden, a newly qualified surgeon shocked that he could not find treatment for a penniless young woman, the Royal Free’s founding principle was that they would take in anyone who needed treatment – the first hospital in London to do so and the only London hospital to stay open during the 19th-century cholera epidemics. 


In the 21st century, the Royal Free London continues to lead improvements in healthcare and is proud to have some of the best clinical outcomes in the country.


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